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| ibill Boosts E-Commerce
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Many companies are starting to
realize getting on the Net means much more business. It seems every day,
another public company launches an e-site and the stock inevitably soars.
However, e-commerce is not easy. Much complexity takes place behind the
scenes. What's more, it is crucial that transactions be quick, efficient,
cost-effective, and secure. If not, your virtual business can evaporate.
There are a variety of companies that provide transactional e-commerce
services, with the standout being CyberCash. But implementing CyberCash
may not be easy for many companies. For example, to accept credit cards
on the Net, you need to have an Internet merchant account. The
requirements for this can be onerous. Also, there are usually expensive
hardware and software needs.
Turnkey e-commerce services are in high demand. The major portals, for
instance, are offering their users the ability to start selling goods on
the Web (Yahoo
purchased a company called Viaweb to do this).
Internet Billing, or
"Everyone in the U.S. is a possible customer," said Keith
Miller, executive vice president and co-founder of ibill.
ibill offers the Catalog Reseller Payments Service. Basically, your
business does not need to obtain an Internet merchant account; rather,
ibill becomes a reseller of your products. CRPS also integrates
seamlessly with online catalog software. Or if you have your own
customized store-front, ibill can easily be integrated there, too.
ibill also has software that detects credit card fraud. "What makes
buying online different from traditional shopping is you cannot see the
customer's credit card. So we had to develop sophisticated protections
into our system. We look at such factors as the number of times the card
has been submitted, risk scores, valid addresses, and so on.”
CRPS is a low-risk entry into e-commerce. Accordingly, you will have more
time to concentrate on developing new products, fulfillment, and
marketing.
ibill's proprietary Commerce Management Interfaces software tracks
customer information. With CMIs, it is easy to generate reports, so you
can see the effectiveness of your marketing initiatives and customer
service.
To set up CRPS, it only takes 48 hours. There are no up-front fees.
Rather, ibill makes money on each transaction. If you already have an Internet merchant account, you can still use
ibill's back-end processing services. Or if you are using the CRPS
system, you can easily upgrade.
The company has 24-hour, seven-day-a-week customer support, including
Christmas and New Year's Day.
Helping customers sell as much goods and services as possible is
critical. "Selling on the Web is very new, and not many merchants
know what to do," said Miller, "So, we are building our site
into a hub that provides resources for building successful e-commerce
sites."
For instance, the site has a popular column from Mark Grossman, who is
well-known in the e-commerce community. The site also includes tips and
case studies.
Last year, the company won "Best of Class" award at the
Internet Expo for Reseller Services. The judges gave particularly high
marks for such categories as "user friendliness" and
"visual impact."
The company is self-funded. "With the huge surge of e-commerce, we
have been growing very quickly," Miller said.
So far, more than 15,000 merchants use ibill's services. The company has
a direct sales forces that focuses on such customers as ISPs and virtual
business communities.
With a hot IPO market and surging e-commerce, this may make an
interesting IPO candidate, or it may be a synergistic acquisition for a
portal.
For comments/questions, contact Tom Taulli at ttaulli@bpia.com. Commercial: Readers interested in IPOs may want to check out The Investor's Guide To New Issues: How To Profit From Initial Public Offerings, available in our bookstore. | |||
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